Shipping policy

This Shipping Policy describes how Biovella Beauty processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.

Certain products may require temperature-controlled, insulated, or priority shipping methods. Customers are responsible for monitoring tracking updates and promptly retrieving delivered packages.

Shipping Locations

We currently ship within the United States only. International shipping is not available at this time.

Order Processing Time

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Processing times may be extended during holidays, promotional periods, severe weather events, carrier disruptions, or periods of increased order volume.

Business days do not include weekends or federal holidays.

Shipping Rates and Delivery Estimates

Biovella Beauty currently offers flat rate shipping options within the United States.

  • Standard Flat Rate Shipping: $9.95, estimated delivery within 3–6 business days
  • Priority Shipping: $14.95, estimated delivery within 2–3 business days
  • Free Standard Shipping: Orders of $150 or more qualify for free Standard shipping
  • Priority Upgrade: Orders of $150 or more may upgrade to Priority shipping for $4.95

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary based on carrier volume, weather conditions, holidays, transportation disruptions, or other circumstances outside our control.

Priority shipping is strongly recommended for temperature-sensitive items.

Shipping Carriers

We primarily ship through major U.S. carriers including USPS, UPS, and FedEx. Carrier selection may vary depending on shipping speed, package size, destination, temperature requirements, and operational considerations.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Tracking updates may take time to appear within the carrier’s system after label creation.

Shipping Delays

We are not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, service interruptions, transportation disruptions, or other circumstances outside our control.

Delivery dates and transit estimates are not guaranteed.

Temperature-Sensitive Products

Certain products may require refrigerated, insulated, cold-chain, or temperature-controlled shipping and storage conditions.

Once a shipment has been transferred to the carrier, we cannot control transit conditions, carrier delays, environmental exposure, storage conditions, or package handling.

Customers are responsible for monitoring tracking information and promptly retrieving packages upon delivery confirmation.

Biovella Beauty is not responsible for temperature exposure, product degradation, melted ice packs, shipping delays, loss of product integrity, or environmental conditions after shipment or delivery confirmation.

Risk of Loss

Once an order is transferred to the shipping carrier, title and risk of loss pass to the customer to the fullest extent permitted by law.

Biovella Beauty is not responsible for lost, stolen, delayed, misdelivered, or missing packages once marked as delivered by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for packages shipped to incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If a package is returned due to address issues, refusal, failed delivery attempts, or inability to deliver, additional shipping charges may apply before reshipment.

Damaged Packages

If your package arrives visibly damaged, compromised, or incorrect, please contact us within 48 hours of confirmed delivery at therese@biovellabeauty.com.

Please include your order number and clear photos of the packaging, shipping label, contents, and any visible damage so we can properly evaluate the issue.

Storage Responsibility

Certain products may require specific storage conditions after delivery. Customers are solely responsible for ensuring proper storage, refrigeration, handling, and environmental conditions immediately upon receipt.

We are not responsible for product degradation, contamination, instability, or loss of integrity resulting from improper storage, delayed retrieval, environmental exposure, misuse, or handling after delivery.

Contact

If you have questions regarding shipping, tracking, or delivery concerns, please contact:

Biovella Beauty
therese@biovellabeauty.com