Refund & Return Policy

Effective Date: October 24, 2026

At Biovella Beauty, all sales are final. Due to the nature of our products, including considerations related to hygiene, safety, product integrity, and storage requirements, we do not accept returns, offer exchanges, or issue refunds once an order has been placed and payment has been processed, except where required by applicable law or expressly approved by Biovella Beauty under the circumstances outlined below.

By completing a purchase, customers acknowledge and agree to this policy.

All Sales Are Final

All products sold by Biovella Beauty are considered final sale, regardless of product category, condition, or whether the product has been opened or used.

We do not accept returns, refunds, or exchanges for:

• Changes of mind or unwanted purchases
• Incorrect products or quantities selected by the customer
• Accidental purchases or ordering errors
• Dissatisfaction based on personal preferences or expectations
• Products that have been opened, used, or improperly stored
• Temperature-sensitive, refrigerated, or specialty products
• Sale, discounted, promotional, or clearance items
• Products purchased using affiliate or promotional discount codes

No products are eligible for standard returns or exchanges.

Damaged, Defective, or Incorrect Items

Although all sales are final, we understand that unforeseen circumstances can occur during shipping or order fulfillment.

If your order arrives visibly damaged, contains an incorrect item due to a fulfillment error, or has a verified product defect, please contact us within 48 hours of confirmed delivery at therese@biovellabeauty.com.

Your email must include:

• Your full name and order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the original packaging and shipping label
• Photographs documenting any visible damage or defects

Please retain all original packaging and affected products until our review is complete.

All claims are evaluated individually by Biovella Beauty. Submitting a claim does not automatically qualify an order for a refund, replacement, or other resolution.

Depending on the circumstances and findings of our review, we may offer an appropriate resolution, which could include a replacement, store credit, partial refund, or full refund.

Any resolution will be determined by Biovella Beauty based on the documented circumstances, subject to applicable consumer protection laws.

We reserve the right to request additional information or documentation to verify a claim.

Shipping Damage & Carrier-Related Issues

Biovella Beauty takes care to package orders securely before shipment. However, damage can occasionally occur while packages are in transit.

Customers are encouraged to inspect their orders immediately upon delivery.

If a package or product arrives damaged, please notify us within 48 hours of confirmed delivery so we can evaluate the situation and, when appropriate, initiate a claim with the shipping carrier.

Shipping-related damage claims will be reviewed on a case-by-case basis. We may require photographs, packaging documentation, or additional information before determining an appropriate resolution.

Shipping damage does not automatically guarantee a refund or replacement. Each situation will be reviewed individually, consistent with applicable law.

Temperature-Sensitive Products

Certain products may require refrigeration, temperature-controlled storage, or special handling.

Customers are responsible for monitoring their tracking information and promptly retrieving packages upon delivery.

Biovella Beauty strongly recommends selecting Priority Shipping for temperature-sensitive orders to minimize transit time.

Please understand that:

• Shipping carriers may experience unforeseen delays.
• Refrigerants or ice packs may warm or melt during transit.
• Packaging temperatures may fluctuate during transportation.
• Customers are responsible for appropriate storage and handling after delivery.

A melted ice pack, warm packaging, or a temporary temperature fluctuation does not automatically establish that a product is damaged, defective, or unusable.

Concerns regarding potential shipping-related damage or compromised product integrity must be submitted for individual review.

Temperature-sensitive products are not eligible for standard returns, refunds, or exchanges.

Order Cancellations

All orders are considered final once payment has been processed.

Cancellation requests are not guaranteed and must be submitted to therese@biovellabeauty.com.

If Biovella Beauty agrees to cancel an order before shipment, the following charges may be deducted from any approved refund:

• A $10 restocking and administrative fee
• Any nonrefundable payment processing fees actually incurred, where permitted by applicable law

Orders that have already shipped cannot be canceled.

Biovella Beauty reserves the right to decline cancellation requests, subject to applicable law.

Unauthorized Returns

Biovella Beauty does not accept unauthorized returns.

Packages returned without prior written authorization may be refused or returned to the sender at the customer’s expense.

Returning a product without authorization does not entitle the customer to a refund, replacement, or store credit.

Refund Processing for Approved Exceptions

If Biovella Beauty approves a refund following an individual claim review, the refund will generally be issued to the original payment method.

Please allow up to 10 business days for processing following approval. Additional time may be required for your financial institution to post the funds.

If more than 15 business days have passed since an approved refund was processed, please contact therese@biovellabeauty.com.

Customer Support & Dispute Resolution

Customers are expected to contact Biovella Beauty directly regarding any order concerns before initiating a payment dispute or chargeback.

We are committed to reviewing legitimate fulfillment errors, documented shipping damage, and verified product concerns fairly and professionally.

Initiating a chargeback without first allowing us an opportunity to address the concern may result in suspension or permanent restriction of future purchasing privileges, where permitted by applicable law.

Nothing in this policy limits a customer’s legal right to dispute a transaction or exercise other protections available under applicable law.

Shipping Scope

Biovella Beauty sells and ships products exclusively within the United States.

Policy Acknowledgment

By placing an order with Biovella Beauty, customers acknowledge that they have reviewed and accepted this Refund & Return Policy.

All sales are final. No returns, refunds, or exchanges are offered as a standard practice. Exceptions involving verified shipping damage, product defects, or fulfillment errors will be evaluated individually by Biovella Beauty.

Nothing in this policy excludes or limits rights or remedies that cannot legally be waived under applicable federal or state law.

For questions or concerns, please contact:

Biovella Beauty Support
therese@biovellabeauty.com