Terms of service

Welcome to Biovella Beauty. By accessing, browsing, purchasing from, or otherwise using this website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies referenced on this website. If you do not agree to these Terms, please do not use this website or purchase products from Biovella Beauty.

Section 1 – Eligibility and Account Information

By using this website, you represent that you are at least the age of majority in your state of residence and legally capable of entering into binding agreements. You agree to provide accurate, current, and complete account, billing, payment, and shipping information. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

Section 2 – Products and Product Information

We make every effort to accurately display and describe our products. However, product appearance, packaging, colors, specifications, availability, and descriptions may vary and are subject to change without notice. Certain products may be professional-grade, specialty, sterile, hygiene-sensitive, refrigerated, temperature-sensitive, or require controlled handling or storage conditions. Customers are solely responsible for:

• Determining product suitability for their intended lawful use
• Proper handling, storage, and environmental conditions
• Following all warnings, safety information, and instructions
• Using products in compliance with applicable laws and regulations

Improper use, misuse, modification, repackaging, or unauthorized application of products is done entirely at the customer’s own risk.

Section 3 – Orders

Placing an order constitutes an offer to purchase products from Biovella Beauty. We reserve the right to refuse, limit, modify, or cancel any order at our sole discretion, including orders suspected of fraud, policy violations, misuse, unauthorized resale, or compliance concerns. Orders are not considered accepted until payment has been processed and shipment confirmation has been issued. Customers are responsible for reviewing order details carefully before submitting an order. We may not be able to accommodate cancellation or modification requests once processing or shipment has begun.

Section 4 – Pricing and Billing

Prices, promotions, product availability, and shipping rates are subject to change without notice. Customers agree to provide valid payment information and authorize all charges associated with their purchase, including applicable taxes and shipping fees. We reserve the right to correct pricing errors, cancel affected orders, or refuse transactions resulting from inaccuracies or technical issues.

Section 5 – Shipping and Delivery

Shipping and delivery terms are governed by our Shipping Policy. Delivery estimates are not guaranteed. Once an order has been transferred to the carrier, title and risk of loss pass to the customer to the fullest extent permitted by law. Customers are responsible for monitoring tracking information and promptly retrieving delivered packages, especially temperature-sensitive shipments. Biovella Beauty is not responsible for shipping delays, theft, carrier errors, environmental exposure, improper storage after delivery, or product degradation resulting from delayed retrieval or handling after shipment.

Section 6 – Returns and Refunds

Returns, refunds, exchanges, and final sale restrictions are governed by our Refund Policy. Certain products, including temperature-sensitive, refrigerated, sterile, opened, or hygiene-sensitive items, may not be eligible for return or refund.

Section 7 – Intellectual Property

All website content, including logos, branding, images, product descriptions, graphics, layouts, text, and design elements are owned by or licensed to Biovella Beauty and are protected by intellectual property laws. You may not reproduce, distribute, copy, modify, exploit, or use any content from this website without prior written permission.

Section 8 – Third-Party Links and Tools

This website may contain links to third-party websites, platforms, tools, or services. We are not responsible for third-party content, products, services, privacy practices, or policies. Use of third-party websites or services is at your own risk.

Section 9 – Disclaimer of Warranties

Section 10 – Limitation of Liability

To the fullest extent permitted by law, Biovella Beauty and its owners, affiliates, suppliers, contractors, and service providers shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from:

• Use or misuse of products
• Shipping delays or carrier issues
• Environmental exposure or improper storage
• Website interruptions or technical errors
• Reliance on website content or product information
• Unauthorized or unintended product applications

Use of this website and purchase of products is done at your own risk.

Section 11 – Indemnification

You agree to indemnify, defend, and hold harmless Biovella Beauty and its affiliates, owners, employees, contractors, suppliers, and service providers from any claims, liabilities, damages, expenses, or losses arising from your use of the website, products, violation of these Terms, or violation of applicable laws or third-party rights.

Section 12 – Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes arising from use of this website or purchases from Biovella Beauty shall be resolved exclusively in the courts located within North Carolina, unless otherwise required by applicable law.

Section 13 – Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Section 14 – Contact Information

Questions regarding these Terms of Service may be directed to: Biovella Beauty therese@biovellabeauty.com
12400 Wake Union Church Rd.
Suite # 3-31
Wake Forest, NC 27587